Impact Case Studies

Community Facilitators are at the heart of Asivikelane’s work. Living in the communities they serve, they provide a vital bridge between informal settlement residents and government officials, helping communities raise their concerns, advocate for better services and hold government accountable. Through their persistence and ongoing advocacy, Community Facilitators continue to make a meaningful difference in their communities. These are their stories.

Asivikelane aims to connect residents and government by building relationships. Our hubs bring together various groups – including reformers, donors, communities, private companies, and auditors – to tackle service delivery challenges in cities. We take a look at our impact over 2025 and showcase our contributions to improved access to safe drinking water, dignified sanitation, and regular refuse removal. 

Did you know that Asivikelane works together with the Auditor General of South Africa? Audit teams make extensive use of Asivikelane’s service delivery data and encourage metro governments to do the same. Auditors also benefit from Asivikelane’s firsthand experience, and knowledge of issues and challenges experienced by citizens. Asivikelane helps to disseminate and explain audit recommendations to the public and mobilise public pressure for their implementation. Read more on how we collaborate.