Impact Case Studies

It is essential that Asivikelane Community Facilitators and volunteers remain safe while working in communities. Drawing on their own experiences, CFs across the Asivikelane network collaboratively developed and documented safeguarding tips through a series of workshops. Click here to read the full guide.

Asivikelane aims to connect residents and government by building relationships. Our hubs bring together various groups – including reformers, donors, communities, private companies, and auditors – to tackle service delivery challenges in cities. Since its inception in March 2020, Asivikelane has contributed to improved access to safe drinking water, dignified sanitation, and regular refuse removal to over 8,5 million informal settlement residents.

A key component of the Asivikelane hub model is to work with a broader set of stakeholders engaged in specific service issues. Even though this new model is only six months old, it has already borne fruit. Over the past 6 months, Asivikelane impacted 1,785,601 residents. We impacted 381,000 residents through service delivery improvements and 1,404,601 residents through systems impacts, such as budget, process or policy improvements.

As Asivikelane enters its fourth year, we reflect on our impact over the years. We thank our residents, Community Facilitators, partners, donors and staff members who have all worked incredibly hard to improve service delivery in informal settlements. You can also read comments from the residents themselves over the last 6 months.

Asivikelane continues to impact the lives of many informal settlement residents through improved basic services such as water, sanitation, and refuse removal. This report also includes comments from the residents themselves.