This research examines the findings of social audits, provider bid specifications, and interviews with municipal officials to identify the systemic causes of outsourced service delivery challenges and outlines several issues local governments could address to improve service delivery to informal settlements at scale.

This paper provides a detailed overview of the minimum level of procurement information metropolitan municipalities should be publishing on their supply chain management websites to support public engagement in the monitoring of the delivery of outsourced services and engagement in the tender process.

This paper presents 2 possible approaches to the design of a learner transport grant that will, over time, enable South African provinces to provide learner transport to all learners in need, and ensure that funding is protected for the delivery of this service.

This note explores what information the South African government needs to publish to enable effective public monitoring of the delivery of food security through South Africa’s Social Relief of Distress (SRD) program.

This note explores what information needs to be published by government to enable the public to monitor the delivery of school infrastructure.