We hosted a Sustainable Informal Settlement Infrastructure Summit: bringing together a diverse range of stakeholders to foster partnerships and explore innovative solutions for dignified, sustainable access to essential basic services. The aim was to improve repairs and maintenance of water and sanitation infrastructure. The outcomes of the summit found that the future of repairs and maintenance is contingent upon empowering communities, reforming institutions, and forging resilient partnerships. The path forward must be rooted in a fundamental shift: from seeing repairs as a technical afterthought to recognising them as a cornerstone of dignity, health, and sustainable urban development.