This report presents the findings of the social audit conducted in Wattville informal settlement investigating the hiring, delivery and maintenance of chemical toilets in Ekurhuleni Metro Municipality.

This report presents the findings of a social audit in Spring Valley informal settlement, in Emalahleni Local Municipality, following the Spring Valley residents’ dissatisfaction with water service delivery in the settlement.

This report covers the findings of a social audit looking at access to basic sanitation in Monwabisi Park, an informal settlement in Khayelitsha, Cape Town.

This social audit covers the school conditions of 200,000 students in more than 200 schools in over 20 different communities in Gauteng, representing 10% of schools in informal settlements.

This social audit follows the relocation of a community from Skandaalkamp to Wolwerivier, and articulates the challenges that residents face, in order to help the residents engage with the City of Cape Town.

This social audit investigates whether the tender specifications in the provision of chemical toilets were adhered to, and whether the workers were given the correct training and equipment.

We undertook a week-long social audit on the janitorial service for communal flush toilets in four informal settlements. This culminated in a public hearing where community members asked their leaders the question: why is a highly funded service that could have a major positive impact on people’s lives not being fully delivered?

This report holds government accountable for refuse collection and settlement cleaning, culminating in a public hearing where community members asked the City of Cape Town why they are paying millions of rands for a service that is not being delivered.

A week-long social audit that investigated whether Mshengu Services – a provider of more than 5,000 communal toilets – is delivering on obligations outlined in their contract. The findings suggest that the City of Cape Town is failing to monitor Mshengu and other contractors, leading to wasteful expenditure and human rights violations.

This document lays out the main elements of social audits in India and consolidates lessons from the exchange. We hope that it will serve as a resource for other CSOs interested in exploring this methodology.