Asivikelane service delivery impacts counter

Water
1090
SANITATION
1492
REFUSE REMOVAL
1602
Infrastructure
57
SYSTEMS IMPACTS
10
RESIDENTS IMPACTED
766101

Since March 2020

Social Audits

Social audits are a community-driven process, that uses budgets and other official government documents to monitor the delivery of services and engage with government. Since the first in 2013 more than 15 social audits have taken places across South Africa on issues ranging from water deliver to the fulfilment of social labour plans by mining companies.

A guide to conducting social audits in South Africa

A social audit is a community-led process that facilitates public participation in the monitoring of government service delivery and expenditure

Guidelines for developing a social audit questionnaire

This guide helps you to develop a social audit questionnaire that will collect evidence or information that will be easy to capture and analyse, and will provide accurate and representative findings and recommendations that can be used to engage with government.

Social Audit Pocket Guides: isiXhosa

Incwadana Yokwenza Uphicotho Ntlala eMzantsi Afrika

Social Audit Pocket Guides: English

This step-by-step guide will help you conduct a social audit in your community from start to finish.

Social Audit Pocket Guides: isiZulu

Umhlahlandlela Wasekhukhwini Wo Kuhlolwa Kwezenhlalakahle eNingizimu Afrika

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Mpukunyoni Social Audit Report: Tendele coal mining

The Mpukunyoni Tendele coal mining social audit reviewed crucial documents to determine whether mine expenditure and service delivery outcomes promised by the mine truly reflected the money spent and the experiences in the mining community.

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Scaled Up Sanitation Social Audit: City of Ekurhuleni

This social audit covers a number of communities that fall under the same sanitation contract. This scaled-up approach allowed us to move beyond site-specific sanitation problems and to identify common problems with the delivery of outsourced temporary sanitation in Ekurhuleni.

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Thembelihle Social Audit Report

The social audit focussed on the desludging of pits and Ventilated Improved Pit (VIP) toilets in Thembelihle, a service that is delivered by Supreme Sanitation (Pty) Ltd. Residents experienced a number of problems with the delivery of this service and decided to collect information through a social audit to enable a constructive, evidence-based discussion with the municipality about how these issues might be resolved.

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Glenmore Ngqushwa Municipality Social Audit Report

This report presents the findings from a social audit following the rural community of Glenmore’s dissatisfaction with a refurbishment project around their sports field. The report establishes if the specifications of the Engqushwa Municipality tender for the Glenmore sports complex were adhered to, or if any deviations were recorded, by the contractor.

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Assessment Report of the Glenmore Sports Facility

This social audit conducted an inspection of the Glenmore sports complex with an objective to establish if the specifications of the Engqushwa Municipality tender were adhered to, or any deviations were recorded, by the contractor.