Systemic challenges facing the procurement of outsourced basic services for informal settlements in South Africa

1 Dec 2019

This research examines the findings of social audits, provider bid specifications, and interviews with municipal officials to identify the systemic causes of outsourced service delivery challenges and outlines several issues local governments could address to improve service delivery to informal settlements at scale.

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Briefs & Reports, Procurement

Systemic challenges facing the procurement of outsourced basic services for informal settlements in South Africa

1 Dec 2019

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